CHIEF Executive Forum Spring Symposium Day 1

  • April 22, 2021
  • 12:00 PM - 1:30 PM


Registration is closed

Innovative Strategies for Consumer-Focused Healthcare 

Today, healthcare organizations face even more complex challenges and barriers in their mission to deliver on the Quadruple Aim. And, over the past year Canadian citizens have become more experienced digital consumers through access to virtual care, retail health and wellness offerings, and expanded access to health and care in non-traditional settings. New points of convergence between retail and health service delivery are emerging quickly. Future-focused traditional health care providers are adopting retail approaches to improve patient experience and access, while retail companies are expanding their role in serving Canadians through access to health services. CHIEF Executive Forum members will discuss and deliberate on the challenges and opportunities ahead, and engage with the panel who will take on key questions including:

  • What can healthcare leaders learn from best practices in an experience-driven, consumer-focused ecosystem?
  • How is consumerism changing retail strategy and health service delivery?
  • What organizational transformation, people and skills, and partnerships will be required to create a sustainable ecosystem of care delivery in our digital world?

Panel featuring:

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