Two years into adopting a patient experience strategy and one pandemic later, Southlake leaders will share the benefits, results and lessons learned. In this discussion we’ll also focus on the use of digital tools, including myHealthHub, to engage patients and provide better care. With Susan Grills, Project Manager, Southlake Regional Health Centre; Sangeetha Navaratnam, Coordinator, Patient Experience, Diversity, Equity and Inclusion, Southlake Regional Health Centre; and Paul Hemburrow, Chief Customer Officer and EVP, Sales & Marketing, HealthHub Patient Engagement Solutions.