As health systems explore increasingly capable AI agents, the challenge is not simply where AI can be applied, but how to deploy it in ways that are clinically relevant, operationally valuable and sustainable. This presentation showcases Fraser Health’s experience building a broad AI portfolio across clinical, operational and corporate settings, with multiple solutions in active production and several sustained beyond the pilot stage over several years. Fraser Health’s AI journey spans a progression from Generate, Automate, Inform and Navigate to Prioritize and Optimize, reflecting increasing levels of capability, agency and complexity. Examples include workforce automation, clinical workflow support, digital care navigation, quality and patient safety applications, medical imaging triage, and predictive discharge planning. The presentation also highlights the organizational conditions that enable sustained adoption, including workflow selection, readiness, intake and prioritization, and governance. Together, these examples illustrate how Fraser Health is moving AI beyond proof of concept into sustained operational use while maintaining alignment with clinical priorities and measurable value for patients, providers and operations.
Presented by:
Dr. Dimple Prakash, Pediatric Ophthalmologist
Dr. Dimple Prakash is a pediatric ophthalmologist who brings over 20 years of clinical experience from India to her work in Canadian healthcare management. She holds a Master’s in Healthcare Administration from the University of British Columbia and has earned certifications in quality improvement, data analytics, project management, and change management. Committed to continuous improvement, Dr. Prakash applies the belief in constant evolution through roles spanning project leadership, quality improvement, and strategic consulting. She has found her niche at the intersection of management consulting, data, advanced analytics, and healthcare transformation. At the Centre for Advanced Analytics, Data Science and Innovation (CAADSI), Dr. Prakash has been instrumental in building and elevating a high-performing team of managing consultants. This team has been recognized by senior leadership as a key driver—the “secret sauce”—supporting the success of multiple analytics products and solutions with her thoughtful application of clinical acumen elevating consulting strategies, that continue to strengthen organizational impact and value delivery.
Dr. Casper Shyr, Senior Director, Advanced Analytics and Data Science, Fraser Health Authority
Dr. Casper Shyr is the Senior Director of Advanced Analytics and Data Science at Fraser Health Authority, bringing 20 years of experience leading technical AI development and deployment, analytics and data science initiatives focused on improving healthcare operations, supporting clinical decision-making and enabling a more data-informed health system ecosystem. He holds a PhD in Bioinformatics from the University of British Columbia, with a research focus in computational biology for medical genomics. Dr. Shyr is also an Adjunct Professor with the School of Health Information Science at the University of Victoria, where he mentors PhD candidates on digital health and Responsible AI initiatives.
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