This webinar will share outcomes from the Virtual Healthcare 101 (VHC 101) pilot, a library-based digital health literacy initiative co-designed with patient and community partners and delivered by the Virtual Care Program at London Health Sciences Centre and St. Joseph’s Health Care London.
As healthcare increasingly shifts to digital-first models, equity-deserving populations continue to face barriers related to digital literacy and awareness of virtual care options. VHC 101 addresses a vital question: How do we ensure that the future of healthcare includes everyone in a system that is increasingly relying on digital tools? Using a co-design methodology alongside our community and patient partners, we created a 90-minute workshop designed to introduce community members to virtual healthcare and digital system tools and resources to help improve participants' knowledge of and comfort with accessing virtual care.
The presentation will highlight key findings from the initiative, including measurable improvements in participant comfort with technology and understanding of virtual care options, insights from library partners, and six key drivers of digital inclusion identified through the pilot. The session will also explore lessons learned and the ways in which we are building out the program to ensure that the future of healthcare truly works to bridge the digital divide.
Presented by:
Nerissa Taylor, London Health Sciences Centre/St. Joseph's Health Care London
Nerissa oversees the Virtual Care Program and MyCarePortal at London Health Sciences Centre and St. Joseph’s Health Care London. Nerissa is also a bilingual (French/English) practicing Speech-Language Pathologist with over 15 years of experience in clinical and IT settings. Nerissa blends her clinical expertise with digital healthcare innovation to pioneer transformative changes with a holistic and updated approach.
Gabriele Davey, London Health Sciences Centre/St. Joseph's Health Care London
Gabriele Davey is a Project Management Consultant at London Health Sciences Centre, where she supports technology-enabled system transformation, quality improvement, and change management initiatives. Previously, she was a Virtual Care Specialist with the joint Virtual Care Program at London Health Sciences Centre and St. Joseph’s Health Care London, leading community partnership initiatives to improve equitable access to virtual care.
Kate Kingswell, London Health Sciences Centre/St. Joseph's Health Care London
Kate Kingswell is the Virtual Care Specialist for the Virtual Care Program at London Health Sciences Centre (LHSC) and St Joseph’s Health Care, London. Having served at both LHSC and St Joseph’s for 15 years, the focus of the past 5 years has been her most challenging and exciting role to date working to enhance and improve the digital patient and provider experience by promoting awareness and adoption, increasing equitable access to virtual care services, supporting inclusivity and facilitating partnerships in the community, to narrow the digital divide and further enable digital health technology.
Sponsored by:
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