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Reimagining an incumbent healthcare organization as a connected digital enterprise

  • February 21, 2023
  • 12:00 PM - 1:00 PM
  • Zoom webinar

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Bayshore HealthCare is a trusted leader in Canadian home and community care with close to 60 years experience. Each year, our 18,000 staff across Canada provide healthcare services to more than 350,000 clients. We believe incumbent organizations need to invest in interoperability to drive the convergence of care and technology to ensure a connected ecosystem evolves outside the hospital. In combining clinical excellence with digital transformation, Bayshore is delivering solutions for aging in place, treating chronic diseases, and developing innovative care models to help patients transition from hospital to home.


Presented by:

Kevin Webster is an engaging Canadian healthcare executive with more than 30 years of experience, including expertise in community healthcare focusing on home care services, infusions clinics and specialty drug markets. As the Chief Operating Officer of Bayshore HealthCare, Kevin is responsible for the organization’s national footprint of integrated health services across Canada, including 18,000 employees. Before joining Bayshore in 1996, Kevin worked extensively in the non-profit sector on fundraising programs to support cancer research in British Columbia. Kevin holds a Bachelor of Commerce Degree from Saint Mary’s University and an Executive Master of Business Administration Degree from Simon Fraser University. He is also a Graduate of the Advanced Health Leadership Program from University of Toronto’s Rotman School of Management. Kevin is currently a Board Member of the Bayshore Foundation and a past Board Member of Trillium Health Partners Volunteers, QoC Health, and Mount Pleasant Community Health Centre. Kevin lives in Port Credit with his partner Sherry and children Joseph and Benjamin. Outside of work, he enjoys going to the hockey rink to watch his boys play and walking his Bullmastiff dog Thor on the many lakeside trails near his home.


Since 2018, Dheeraj Paul has been spearheading business innovation across Bayshore HealthCare. He has 18 years of experience leading large, integrated IT and Business Transformation portfolios in various industries, including healthcare, education and the public sector. As the Chief Digital Transformation Officer, Dheeraj leads the enterprise transformation of Bayshore and oversees the Bayshore Digital team. In his role, he leverages his digital-first mindset to help streamline and augment patient engagement and connected care experiences. Dheeraj is a certified professional in Project Management (PMP), Health Information management (CPHIMS) and holds an MBA from the University of Cumbria. Outside of work, Dheeraj loves to spend time with his family and two Labradoodles, Winston and Hudson. He leads an active lifestyle, and enjoys playing soccer, badminton and cricket.


Anita Fitches is a strategic leader with over 22 years in the healthcare industry. She has progressive experience in leadership roles within the home and community care space and has worked with several hospitals, home and community care organizations, and community support service organizations. As the Director of Integrated Care Solutions at Bayshore HealthCare, Anita collaborates with hospitals, home and community care support services, health authorities and other organizations to create partnerships and governance models to support innovative approaches to value-based healthcare.

Anita leads a strategic team with the mandate to rapidly respond to new opportunities in the healthcare space, focusing on bundled-care operating models. Anita holds a Bachelor of Science Degree in Nursing from Lakehead University and a Master of Business Administration Degree from Athabasca University. She also has a certificate in Healthcare Management from McMaster University. She is also a past Board Member, Vice-Chair and Chair of the Alzheimer Society of Lanark Leeds Grenville. Anita enjoys running, skiing and spending time with her family, including her husband and three sons.


As Managing Director for Carepath Digital Health and CareChart Digital Health, part of Bayshore HealthCare Ltd., Sherry Hnatyshyn-Webster has over 25 years of progressive experience in the nursing field. Sherry's strong history of delivering growth and operational excellence, as well as her extensive business knowledge and enthusiasm, made her a natural choice to manage Carepath. After years of hospital nursing, she joined Bayshore in 1998 as a palliative visiting nurse. Since then, she has progressively assumed several roles as a key senior leader of Bayshore, including National Program Director for Specialty Pharmaceutical Infusion Clinic Development, Director of Clinical Management/Nursing Division, and Area Director for six home care branches across the province of Ontario. Bayshore acquired Carepath Inc. in May 2015. Under Sherry's leadership, Carepath expanded its foundational Cancer navigation program to include Chronic Disease Management, Mental Health, and Elder Care programs. Sherry was also instrumental in developing CareChart Digital Health's Oncology program, which provides cancer patients undergoing treatment access to an after-hours symptom management virtual triage program resourced with specialized oncology registered nurses. The program has reduced health system challenges and improved health outcomes for patients with timely access to care and reduced unnecessary emergency room visits, assisting patients to self-manage their symptoms at home when possible. CareChart is currently providing this service to the patients of 74 Ontario cancer centres and cancer programs and currently providing this service in Quebec.

As Healthcare Industry Lead for Microsoft Canada, Peter Jones is responsible for developing the strategy vision of modern healthcare for the Canadian marketplace. Working closely with the Microsoft Worldwide Healthcare team, Peter is deeply enriched in the best practices of healthcare digital transformation that is being practiced by healthcare industry leaders around the globe. Peter’s mandate is to help clients improve their clinical and operational performance by leveraging Microsoft solutions for healthcare data and records management, advanced analytics, and big data, while remaining compliant. Peter joined Microsoft nearly 20 years ago and has been focused on the healthcare industry for over 10 years. He is actively involved in a number Health Informatics groups such as COACH, CHIEF (Advisor), and is an active ITAC Health board member.

Erin Smith is the Director, National Specialty Pharmacy for Bayshore Specialty Rx (BSRx). She is passionate about empowering patients to achieve their health goals, providing timely and safe access to life-changing medications and being at the forefront of new and emerging treatments in Canada. After graduating from the University of Alberta in 2005 with a Bachelor of Science degree in Pharmacy, Erin started her career in community retail pharmacy. In 2016, she became Pharmacy Manager for BSRx Alberta. Erin took on the role of Regional Pharmacy Manager of Western Canada in 2020 and transitioned into her current position in June 2022. In her role as National Director, Erin leads specialty pharmacy teams – ensuring efficiency within the operation to ensure patients receive quality care from their pharmacy team. Erin currently lives in Edmonton, AB, with her husband and three children. She loves to spend time outdoors hiking, skiing, and exploring our beautiful country.

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