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Webinar Wednesday - Chatbots in Healthcare

  • January 26, 2022
  • 12:00 PM - 1:00 PM
  • Zoom

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We live in a world where technology touches every aspect of our lives on a daily basis. We bank online, pay our bills, change our hotel or flight reservation by providing a few pieces of information etc. without ever talking to another human being. And we do all that within a few seconds or minutes. Our clinicians expect similar levels of efficiency to make their job easier. Using AI Automation technology, our clinicians can significantly reduce wait times when they need information from the pharmacy, need to know who is on call, or other FAQ type questions.

This session will discuss the Overview of Chatbots and a Demo of what we have done so far.

Presented by: 

Stephanie LeBlanc of Fall River, NS is a Clinical Technology Manager at Nova Scotia Health and IWK Health supporting technology standardization, automation and readiness activities in preparation for a provincial clinical information system. Stephanie has spent the former half of her career in IT consulting and latter half in Healthcare building effective teams, client relationships and developing service delivery models. She has worked in OperationsManagement, Project Management, IT Service/Strategy Management, Solution Development and Implementation in Canada, United States, and Ireland. Her areas of business expertise include Health Care, Defense, Security & Aerospace, Public Sector, Telecommunications, and Finance industries.

Stephanie is a LEADS Leadership Facilitator for Nova Scotia Health and is certified as a CHIME CHCIO, and as a practitioner in ITIL, CP-HIMS, PMP, and COBIT 2019. She holds her Executive MBA and BSc from Saint Mary’s University. 

Stephanie is an avid reader, traveler, and sports enthusiast. She is passionate about her dogs and naming them after NFL 49ers players. She has and had a Niner, Rice, Montana, Hope (only non 49er), Ronnie and the latest edition is Miss Bosa.

Stephanie LeBlanc LinkedIn

Sree Roy has a BSc. from St. Francis Xavier University and is the AI & Automation Lead with Nova Scotia Health and IWK Health. Sree brings years of IT experience in healthcare, telecommunication and banking industries. Sree worked at Nova Scotia Cancer Care Program where he led the program’s transition to a provincial Cancer Registry System. Most recently, Sree worked at NSH IM/IT where he worked in business analysis, IT operations, IT service management, IT audits, solution development and implementation, vendor and customer relationship management, executive escalations, process improvement, customer service, and training. Sree has extensive experience in solving business challenges through the adoption of technology.

Sree Roy LinkedIn

Earn One Continuing Education Unit (CEU) for attending this webinar. Content from the webinar aligns with Core Health Informatics Topics: Information Technology; The Canadian Healthcare System.

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